Dairy Smarter Policies

Updated: January 2026

Carriers: We ship with USPS (United States Postal Service) and UPS (United Parcel Service). We also use Spee Dee Delivery, if within their covered area. This is determined at the point of shipment. We ship the least expensive and most reliable carrier.

Processing time
We generally prepare your shipment within 3 to 20 business days. This can vary depending on the product. Some products are tailored to your request. This can extend the order processing time. For custom orders we can provide an estimated lead time prior to your order. Should you have any questions or other requirements please contact us and we will do our best to accommodate you.

Shipping outside the United States
Buyers will be responsible for any customs, tariffs and import taxes that may apply. We will provide a shipping and processing estimate prior to ordering if requested. Note: We cannot be responsible for delays due to customs.

Payment options
Payment can be done by credit card or business check. We use PayPal for our credit card option. We will accept Mastercard, Visa, American Express, and Discover. PayPal will keep your payment information secure.

Our refund and return policies are for 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds
If you have not received a refund, please contact us at suzanne@dairytrain.com

Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.

To return your product, you should mail your product to:

DairySmarter LLC
N18643 State Road 93
Galesville, WI 54630

You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at suzanne@dairytrain.com for questions related to refunds and returns.